Frequently Asked Questions

How long does it take for you to ship the package out after I placed an order?

It usually takes 24 to 48 hours for our fulfillment team to process your order and ship it out from our warehouse in Ontario (we are closed on weekends and stats holidays).

 

How to track my package? 

After your order is fulfilled, you will receive an email notifying you, your order is on its way. Click on "View your order", you will be directed to the order detail page. To track your order, simply click on the tracking number on the order detail page.

 

Tracking shows delivered, but there is no package in my mailbox?

Often times, Canada Post will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 to 3 more business days.

 

How do I change my shipping address or sizes now that my order is placed?

If your order has not been fulfilled and shipped, we will be able to make this change for you. Please submit a request at customer@jednorth.com *** put "Urgent" in the title of your email along with your order number. We can't guarantee this can be done - sometimes our shipping team is just too fast :) 

 

How much does shipping cost and how long does the delivery take?

Standard shipping (3-8 Business Days) via Canada Post is $6.00

(Xpresspost) Expedited shipping (2-4 Business Days) via Canada Post starts at approx. $15.95

 

What currency is charged for my order and why?

By default, all orders are processed in CAD.

 

Where do I enter discount code, coupon code or gift card?

After you have added all items to your cart, click on check out and see the section for discount code/gift card code.

 

Can I use 2 discount codes at the same time?

We only accept one discount code per transaction.

 

 

How do I use Jed North rewards points?

First, sign up with our rewards program to start collecting points here

Next, you need to turn the points into a discount code to use at checkout.
In your rewards account ( click the black JN logo on the bottom left) select "spend points" on the right of your screen under your point total.

Redeem the amount of points you'd like for the discount code.

Use that code at check-out in the same area as other discount codes. You will also see a 'Points Bar' at checkout where you can redeem your points directly.